Terms for Delivery and Return/Exchange
Delivery Information
01
Where We Deliver
Across Malaysia — Peninsular & East Malaysia.
02
Delivery Time
Peninsular Malaysia: 2–5 working days
East Malaysia: 5–8 working days
03
Shipping Fees
Peninsular Malaysia: RM 6
East Malaysia: RM 15
*Free Shipping for orders above RM150
04
Order Processing
Orders placed before 12PM (MYT) on working days (Mon-Fri) are processed the same day. Orders after 12PM, will be processed the next working day.
Return & Exchange
01
Eligibility
You may request a return or exchange within 7 days of receiving your order if:
The item is damaged or defective
You received the wrong item
The product is unused, unopened, and in original packaging
02
Non-Returnable Items
Opened or used products (due to hygiene reasons)
03
How to Request
Email info@marinus.com with your order number and reason.
Include clear photos if the item is damaged or incorrect.
Our team will confirm your request and provide return instructions.
04
Return Shipping Costs
If the error is on our side, we’ll cover all shipping fees.
For other reasons, return shipping is paid by the customer